FAQ

ORDERS & SHIPPING
Where is my package?

Once we ship your package, you will receive an email with a tracking number at the email address you provided during checkout. You can use this number to track your package.
I didn't receive my order. Can you help me?

If you received an email from the shipping carrier saying that your package was delivered, but you haven't received it, please contact us at support@cyez.store. Make sure to include your tracking number in the email so we can look into the issue and help you as quickly as possible.
When will I get my order?

Orders within Germany are usually delivered within 1–2 business days. Please note that delivery times may be longer during weekends and public holidays.
Do you ship internationally?

Currently, we only ship within Germany and do not offer international shipping.
How much does shipping cost?

Shipping costs €4.99 for orders within Germany.

PAYMENTS AND DISCOUNTS
What payment methods do you accept?

We accept Credit Card, Mastercard, PayPal and Apple Pay.
Do you offer discount codes?

Yes, we do! Become a member to receive personalized discount codes via email, or join our WhatsApp group for exclusive discounts and offers here.

How can I use a discount code?

You can enter your discount code directly in your cart. Alternatively, you can enter it during checkout before your total is calculated.

RETURNS AND REFUND
What is the return policy?

Click here to learn about our return conditions. If you would like to make a return, click here to register it.
When can I expect to receive my refund?

Once we receive your return, we will issue your refund. The time it takes for the money to reach your account may vary depending on your payment method.